Every now and again, your defibrillator may encounter an error, for example, it may start beeping or showing a red light or cross, but there's no need to panic. We've put together a handy troubleshooting guide to help you get your device back in its full working order.
If your defibrillator requires maintenance, simply take a look at our troubleshooting FAQs to find all your need-to-know answers about defibrillators. If you require even further help, we've also put together troubleshooting guides for some of our most popular defibrillators.
The ready light is flashing, what's wrong with my defibrillator?
If the ready light on your device is flashing, then you should refer to your defibrillator's manual and perform a manual self-test, as this can mean different things for different models. Once this has been completed, your defibrillator will inform you what is wrong with the device and what needs to be done to correct the flashing light. If you have performed the manual test and you are still unsure, then do not hesitate to get in touch with a member of our Customer Service team and they'll be happy to assist you.
My defibrillator is beeping, what's wrong with it?
A beeping or chirping defibrillator requires attention, as one of the device's components has caused the device to fail its standard self-test. Firstly, you should refer to your defibrillator's manual and perform a manual test, which will inform you if any of the accessories have expired or whether there's a specific error code the device has found. If you require further assistance, then get in touch with a member of our Customer Services team.
My electrode pads have expired, what should I do with them?
Electrode pads are an essential accessory for your defibrillator, so it is vital that these are replaced as quickly as possible to ensure that your device is still ready to use in an emergency. It is also important that your electrode pads are disposed of correctly; they can be recycled as part of the WEEE Regulations. As part of our take-back scheme, if you're buying a new electrical item, we will recycle your old one for free.
What checks should I be doing on my defibrillator?
While defibrillators have the technology to perform daily, weekly and monthly self-tests, which check the subsystems, hardware, software and electrode pads, it is also important to manually check your device on a regular basis. You will need to perform weekly visual tests, making sure that your device's readiness indicator shows that it is in full working order. This could be a tick, a green slide or a light, depending on the model of your defibrillator.
My defibrillator's battery has expired, how do I dispose of it properly?
Similarly to electrode pads, your battery is a key component for your life-saving defibrillator and should be replaced quickly to keep your device in full working order. Batteries can also be recycled as part of the WEEE Regulations.
I want to place my defibrillator outdoors for public use, is this possible?
Yes, with the right storage! To place your defibrillator outside, you must keep it in a heated outdoor cabinet, which will keep your device at its optimum working temperature. Without one of these cabinets, weather conditions could have detrimental effects on your defibrillator; the gel-based electrode pads could potentially freeze and the battery may be drained due to the cold.
Defibrillator Specific Troubleshooting Methods
If you require more in-depth, specific information about your device and troubleshooting, click on your device model for more troubleshooting methods.